The business is well-established and reputable, with a long history of providing high-quality services to families in the area. The staff is caring and accommodating, and the facility is clean and well-maintained. The owner is responsive to parents' concerns and goes above and beyond to ensure that children receive the best possible care. The only issue is with the owner's behavior, as some parents have reported being treated rudely or dismissively. It seems that this may be a one-person problem, as other staff members are generally well-regarded. Despite this issue, the business has a strong reputation and is widely recommended by families in the area. It's worth noting that the business has a good record of handling health concerns and following proper procedures.