The business has a strong overall rating, with a score of 4.7 out of 5. The quality of their work is consistently high, with a score of 4.2 out of 5. The pricing is also reasonable, with a score of 4.9 out of 5. However, the innovativeness of their services could be improved, with a score of 4.4 out of 5. This suggests that while they are doing well in terms of quality and pricing, they may not be as cutting-edge or forward-thinking in their services.
The business is located at Building 8240, Vicela Dr Drive, Unit 6, Sarasota City, and is known for their roof repair and installation services. They have been in business for over 40 years and have a strong reputation for providing high-quality workmanship and excellent customer service. They have a range of features and amenities, including wheelchair accessible parking, gender-neutral restrooms, and on-site services.
Some of the strengths of the business include their professionalism, responsiveness, and attention to detail. They have a strong team of experienced and knowledgeable staff, including Tony, Sean, and Julio, who are all highly praised for their excellent customer service skills. The business also has a strong focus on community involvement and social responsibility, with a commitment to hiring veterans and supporting LGBTQ+ friendly initiatives.
However, there are also some areas where the business could improve. Some customers have reported issues with communication and follow-up, with a few instances of delayed responses or misunderstandings. Additionally, there have been some instances of overpricing or unexpected costs, which have been a source of frustration for some customers. Despite these issues, the business has a strong overall rating and is well-regarded by the community.
One issue that stands out is the delayed response and lack of follow-up in one case, which resulted in a 2-star review. However, the business has since apologized and taken steps to address the issue, and the customer has praised their efforts to make things right.