This funeral home has a disappointing overall performance, with several negative experiences reported by clients. While some reviewers praised the staff's kindness and professionalism, others complained about slow service, unreturned calls, and mistakes made during the process. One client was charged an additional $69.05 for overnighting death certificates, and another was left waiting for months to resolve an issue with a birth month error on a vital statistics report. Some reviewers expressed frustration with the lack of communication and follow-through from the funeral home. On the positive side, a few clients raved about the staff's compassion and care during a difficult time. The funeral home's innovativeness score is unknown due to a lack of relevant information. Overall, it seems that this funeral home struggles with reliability and communication, but excels in certain areas such as pricing.