This business stands out for its quality work. Clients praise the professionalism and knowledge of the staff, especially Lee, who seems to take a personal interest in each repair. The prices are generally fair, and many customers have been happy to pay more for the expertise and results. The veteran-owned aspect of the business is also a notable feature. However, there is one issue that raises some concerns: communication. One client had trouble getting a response to an email, and another had left a voicemail without a call back. This may be a rare occurrence, but it's something that the business could work on to provide better customer service.
Despite this, the overall experience for most clients is excellent. They appreciate the thorough explanations of the issues and the repairs made, and some have even reported that their radios have come back in better condition than when they were first purchased. The business has a good reputation among amateur radio enthusiasts, and many have recommended it to others. While there may be some variations in the quality of service, the majority of clients have been extremely satisfied.