This H&R Block location on Dale Mabry Hwy in Tampa has received numerous positive reviews from clients. Many praise the professionalism, knowledge, and courtesy of the tax professionals, particularly Susan McKnight, who have been doing their taxes for years. They appreciate the efficient and organized service, as well as the staff's ability to explain complex tax concepts in a clear and concise manner. Some reviewers have mentioned that they have been using H&R Block's services for over a decade and have always had a great experience. On the other hand, there are some negative reviews that highlight issues with customer service, such as rude staff and long wait times. One reviewer had a particularly poor experience with the location, reporting being hung up on and receiving poor service. However, the location's management has responded to these negative reviews, apologizing for the issues and offering to make things right. Overall, this H&R Block location appears to have a high level of quality in its services, but some minor issues with customer service may need to be addressed.