The location on Nebraska Ave is a solid choice for tax preparation services. Staff is generally friendly and helpful, with many clients praising their professionalism. Tax preparation agents like Alex and Sue are knowledgeable and take the time to explain complex tax concepts in a clear and concise manner. The online appointment feature is a convenient option for those who need it, and the wheelchair-accessible parking lot and entrance are great amenities. However, there have been some issues with customer service, including a few instances of unprofessional behavior from some staff members. One client reported being told they couldn't use the restroom 45 minutes before closing time, which is unacceptable. Despite these isolated incidents, the overall experience at this H&R Block location is positive, with many clients feeling confident in their tax preparation services.