The business has a solid overall rating, with a score of 4.2 out of 5. The quality of service is also generally high, with many clients praising the professionalism and helpfulness of the staff. A lot of clients were satisfied with the help they received and the service was usually quick and easy. Some even mentioned that they had been using H&R Block for many years and were consistently satisfied. The most notable drawback is that some clients found the pricing to be high. However, this is not a universal complaint, and many clients did not mention it at all. One client had a very negative experience, where they felt rushed and dismissed, but this seems to be an isolated incident. Overall, the business appears to be reliable and trustworthy, with a strong focus on customer service.