The office seems to be a good place to get help with taxes and financial matters, judging by the comments from clients. People often praise the friendly and knowledgeable staff, who seem to be very helpful in explaining the process and finding ways to save money. Some clients have had issues with the price, though, feeling that it's too high compared to other tax preparers. However, many clients appreciate the convenience and the feeling of security that comes with using a well-known and reputable company. One of the main concerns that arises from the comments is the issue of hidden fees, with some clients feeling taken advantage of by the company's practices. This seems to be a significant problem, and the company should consider addressing it in order to improve the overall experience for their clients. The office's hours of operation are a bit limited, with the office closed on Mondays and Fridays, and only open for a few hours on other days. This may be inconvenient for people who need to get their taxes done on specific days or at specific times. Despite these issues, the office seems to have a generally positive reputation, with many clients expressing their satisfaction with the service they received. With some improvements, this office could be an excellent choice for people looking for help with their taxes and financial matters.