Tampa Bay
H&R Block
69.33
69.33
Overview
Get the online tax preparation services you need with the tax refund you want. Whether you efile or work with an H&R Block tax pro, our services are guaranteed.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointments recommended
Online appointments
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Overall
Quality
Pricing
Innovativeness
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Based on the data, this location seems to have some inconsistent performance. While the pricing is consistently high, with a score of 5.0, the quality of service is a major area of concern, with a score of 3.1. Several clients have reported having to wait for long periods of time, being given incorrect information, or receiving poor service from certain employees.Some clients have praised the location's innovation, with a score of 4.5, but this is not a consistent theme throughout the reviews. In fact, some clients have reported feeling nickel-and-dimed by the company's fees, which suggests that the pricing may not always be as good as it seems.Overall, while there are some strengths at this location, the quality of service is a major area of concern, and the company may need to work on improving this in order to provide a better experience for its clients.One issue that stands out is the lack of consistency in the quality of service provided by the employees at this location. Some clients have reported having excellent experiences with certain employees, while others have reported being treated poorly or given incorrect information. This suggests that the company may need to work on providing more consistent training and support to its employees in order to ensure that all clients receive high-quality service.Additionally, the company may need to work on improving its communication with clients, particularly when it comes to issues with their taxes or other services. Several clients have reported feeling frustrated or confused by the company's communication style, which suggests that there may be room for improvement in this area.Despite these concerns, there are some bright spots at this location. The pricing is consistently high, and some clients have reported feeling confident in the company's ability to provide innovative solutions to their tax needs. However, in order to truly excel, the company will need to work on improving the quality of service and communication with its clients.
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