This business location is generally well-liked by its clients. Most reviewers praise the staff's professionalism, expertise, and friendliness. Many clients appreciate the convenience of online appointments and the ability to upload documents digitally. Some reviewers mention that the staff is knowledgeable and takes the time to explain complex tax concepts.
However, not all reviews are positive. A few clients have had negative experiences, citing issues with staff competence, lack of knowledge, or unprofessional behavior. One reviewer specifically mentions a tax preparer who was "horrible" and "treated me like a criminal." Another reviewer had a frustrating experience with a front desk staff member who was "not helpful" and "rude."
The working hours of this business location seem to be a bit limited, with a gap in the schedule on Mondays, Tuesdays, and Thursdays. It would be beneficial for the business to consider expanding its hours to accommodate more clients.
Despite some minor issues, the overall experience for most clients seems to be positive. The staff's professionalism, expertise, and friendliness make this business location a good choice for those in need of tax preparation services.
One notable issue that stands out is the variation in quality of service among staff members. While many clients praise their tax preparers, a few have had negative experiences with incompetent or unprofessional staff. It would be beneficial for the business to address this issue by providing additional training or support to its staff.