The experience of the customers who visited this location of H&R Block has been generally good. While some clients have expressed satisfaction with the quality of service, others have had issues with the tax preparation process. The most common problem was incorrect entry of bank account numbers, which led to delayed refunds. Some customers also reported difficulties in getting in touch with their tax professionals after the initial meeting. However, many clients praised the expertise and professionalism of the staff, particularly Kathryn Tucker and Alex Young. Overall, it seems that H&R Block has made some mistakes, but the positives outweigh the negatives. One issue that stands out is the difficulty some clients experienced in getting accurate information about fees before the tax preparation process began.