Tampa Bay
Gulfcoast Behavioral Health
9.64
9.64
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
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I visited Gulfcoast Behavioral Health at their location on Soule Rd Road in Clearwater City. The overall experience was decent, but there were some areas that needed improvement. The clinic has a wheelchair-accessible entrance, parking lot, and restroom, which is great for patients with mobility issues. The staff is friendly, and they have a variety of therapists and doctors to choose from.However, the scheduling system seems to be a bit outdated. I had to wait for a few days to get an appointment, and when I did, the therapist was running late. The office staff could improve their communication skills, as I had to leave multiple messages and follow up with them to confirm my appointment.The clinic has a restroom and wheelchair-accessible seating, which is convenient for patients who need it. However, the office hours are limited, and they are closed on Wednesdays and Thursdays. The phone system is also automated, which can be frustrating if you're trying to reach someone in a hurry.One of the highlights of my visit was the therapist I saw. She was knowledgeable and listened attentively to my concerns. However, the billing system seems to be a bit disorganized. I received a surprise charge on my card, which I had to dispute with the clinic.Overall, I would give Gulfcoast Behavioral Health 4 out of 5 stars. While they have some great features, such as wheelchair accessibility and a variety of therapists, there are some areas that need improvement, such as their scheduling and billing systems. With a bit more attention to these details, they could provide an even better experience for their patients.The biggest issue I faced was with the office staff's communication skills. I had to leave multiple messages and follow up with them to confirm my appointment, and when I did reach someone, they seemed disorganized and unprepared. This led to a few delays and misunderstandings, which was frustrating.The clinic's working hours are limited, and they are closed on Wednesdays and Thursdays. This may be a problem for patients who need to schedule appointments during these days. Additionally, the phone system is automated, which can be frustrating if you're trying to reach someone in a hurry.I would recommend Gulfcoast Behavioral Health to patients who are looking for a variety of therapists and doctors. However, I would suggest calling ahead to confirm their office hours and scheduling systems before making an appointment. With a bit more attention to these details, they could provide a more seamless and convenient experience for their patients.
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