The location is a pet-friendly vacation rental agency, which is convenient for pet owners. They offer various properties to choose from, making it easier for customers to find a suitable place for their vacation. The agency is open 24/7, which is a plus for customers who may have last-minute requests or issues. The staff is friendly and responsive, with many reviewers praising their excellent customer service skills.
Some reviewers have mentioned that the agency's staff is very helpful and informative, providing clear instructions and answering all their questions. They also appreciate the agency's flexibility in accommodating their requests and changes. Many reviewers have praised the staff's patience and kindness, particularly Marge, who has been singled out for her exceptional service skills.
However, there have been some issues with the quality of the properties and the responsiveness of the agency. Some reviewers have reported issues with the condition of the properties, including dirty pools and outdated air conditioning units. There have also been some complaints about the agency's responsiveness, with some reviewers reporting that they had to call multiple times to get their issues resolved.
Overall, the agency seems to have a strong focus on customer service and is responsive to customer requests. However, there are some areas for improvement, particularly in terms of the quality of the properties and the agency's responsiveness to customer issues.