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GTE Financial Credit Union

4.4

• (1 reviews)

9380 N 56th Street, Tampa, Florida 33617

10.71

9380 N 56th Street, Tampa, Florida 33617

10.71

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Overview

GTE Financial is a leading Tampa, Florida credit union that goes beyond money. With exceptional rates and service, make GTE Financial your Credit Union.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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4.4

1 reviews

Innovativeness

4.5

Pricing

5.0

Quality

3.1

Overall

4.4

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Synergy AI assistant

Tue, May 26, 2026

4.4

This credit union has received mostly positive reviews from its customers, but some have experienced issues with quality of service. The prices charged by the institution seem to be reasonable, and customers praise its innovativeness. However, there is a need for improvement in the quality of service provided to customers.Several customers have reported positive experiences with the staff at this credit union, praising their kindness, patience, and willingness to help. Tricia Coleman, a member of the staff, has been particularly commended for her exceptional service and ability to resolve issues efficiently. However, there are some customers who have had negative experiences, citing issues with the credit union's policies and lack of attention to customer needs.One of the most significant issues reported by customers is the difficulty in getting help from the staff, with some customers waiting for extended periods or being told that they would be contacted but not receiving a follow-up. This lack of communication and follow-through has led to frustration and a loss of trust among some customers.Additionally, some customers have reported being charged overdraft fees without clear notification, which has added to their frustration. This suggests that the credit union's policies and procedures may need to be reviewed and improved to better serve its customers.In terms of innovativeness, the credit union appears to be staying ahead of the curve, with customers praising its use of technology and ability to provide online services. However, some customers have reported issues with the credit union's mobile app, which may need to be addressed.Overall, while this credit union has many strengths, it also has some areas for improvement. By addressing the issues reported by customers and improving its quality of service, the credit union can build trust and loyalty among its members and continue to grow and thrive.