The business seems to have a mixed reputation among customers. Some clients reported excellent experiences, praising the high quality of massages and reasonable prices. However, others mentioned issues with customer service, feeling pressured to add extra services or pay more than expected.
Many reviewers appreciated the relaxing atmosphere and skilled therapists, but some encountered problems with miscommunication or unprofessional behavior. A few clients even reported feeling uncomfortable or disrespected during their visits.
Despite these issues, the business appears to be consistent in its pricing, with most clients feeling that they got good value for their money. However, the lack of transparency and clear communication about services and prices may have contributed to some customers' negative experiences.
It is worth noting that there are some concerns about the business's practices, including the aggressive upselling and the pressure to pay cash. Some customers also reported feeling uncomfortable with the therapists' behavior, which may be a result of cultural or language barriers.
Overall, the business seems to be a mixed bag, with some excellent experiences and some disappointing ones. However, with some improvements in customer service and communication, it could potentially become a more positive and reliable choice for customers.