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Great Expressions Dental Centers - Feathersound
9.76
9.76
Overview
We are proud to offer a wide range of dental services for our adult and pediatric patients: from preventative care to orthodontics.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Gender-neutral restroom
Appointments recommended
Appointment required
Nursing room
Payment plans
Pediatric care
Cosmetic dentistry
Emergency services
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Quality
Innovativeness
Overall
Pricing
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The business location received a mixed review from customers. The overall experience was mediocre, with a score of 2.9 out of 5. The quality of care was also somewhat lacking, with a score of 2.8. However, the pricing was considered reasonable, with a score of 3.4. One area where the business excelled was innovativeness, with a score of 3.7.
Despite some positive reviews, there were several issues that customers complained about. Some customers felt that the office was disorganized and that appointments were often rescheduled or cancelled at the last minute. Others felt that the staff was unfriendly or unhelpful. There were also concerns about the office's handling of billing and insurance claims.
One customer's experience was particularly traumatic, with a report of a dentist being too aggressive and causing physical harm to their child. This incident highlights the importance of having a professional and caring staff.
In addition to these issues, some customers felt that the office was not transparent about their policies and procedures. For example, some customers were not told that they would be unable to accompany their child during the appointment until they arrived at the office. This lack of transparency can be frustrating and make customers feel unwelcome.
Despite these issues, there were some positive reviews as well. Some customers praised the friendly and knowledgeable staff, as well as the office's cleanliness and organization. Others appreciated the office's use of technology, such as digital X-rays and computerized billing systems.
Overall, it seems that this business location has some work to do in order to improve the customer experience. However, there are also some bright spots to be found, and with some attention to customer complaints and concerns, the business could potentially improve its ratings and become a more positive and welcoming destination for customers.
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