The business location on University Pkwy has received numerous reviews from satisfied customers, with many praising the friendly and professional staff, particularly Dawn, Cindy, Patty, and Katie. Many reviewers have mentioned that the stylists listen to their requests and provide great haircuts. The location has also been commended for its clean environment and convenient services, such as on-site parking and NFC mobile payments.However, a few reviewers have mentioned issues with the wait time, with one customer waiting for over 90 minutes for a haircut. Another customer was dissatisfied with their haircut, stating that it was a "terrible" experience and that the stylist was "lazy" and didn't listen to their requests.Despite these negative reviews, the majority of customers have been satisfied with their experiences at this location. The location's overall rating is 4.5, with an average quality rating of 4.5 and a pricing rating of 4.8. The innovativeness rating is 4.9, suggesting that the business is doing a good job of staying up-to-date with the latest trends and technologies.The biggest issue that stands out from the reviews is the inconsistent wait time, with some customers experiencing long wait times, while others were able to get in and out quickly. This is likely due to the fact that the business is popular and may not always have enough staff to meet demand. However, the business has a system in place for customers to check in online, which can help to minimize wait times.Overall, this business location appears to be a good option for those looking for a convenient and affordable hair salon experience. However, customers should be aware that wait times may vary and may need to plan accordingly.