This business location has a mixed reputation among customers. On the one hand, most customers praise the quality of work, professionalism, and value for money. Many reviewers appreciate the helpfulness of the staff, particularly Kim, who is knowledgeable and patient. The company has also received praise for its timely completion of projects and cleanliness during installation.On the other hand, a significant number of customers have expressed dissatisfaction with the quality of work, particularly with regards to tile installation. Some reviewers have reported issues with grout, tile cuts, and uneven surfaces. Additionally, some customers have experienced problems with communication, scheduling, and responsiveness from the company.There is also a concern about the company's warranty and after-sales service. A few reviewers have mentioned that the company has been unresponsive to their concerns and has not provided adequate solutions to problems.However, it's worth noting that the company has also received praise for its excellent customer service and willingness to go the extra mile to meet customers' needs. Some reviewers have mentioned that the company has a wide selection of tiles and flooring options, and that the staff is knowledgeable and helpful in making recommendations.To improve the overall experience, the company should focus on ensuring consistent quality of work, improving communication and responsiveness, and providing adequate warranty and after-sales service.