The overall experience at Great American Cookies is mediocre. The quality of the cookies and brownies is average, with some specialty flavors available. The pricing is on the higher side, but there are some promotions and discounts available. However, some customers have mentioned that the cookies are not freshly baked, which is a concern. There have been some issues with customer service, with some customers being forced to buy more than they wanted due to inconsistent pricing. Some customers have also mentioned that the decorations on their cookies are not up to par. The only option for a quick visit is available, which is convenient. The desserts are a great option for a sweet treat, and the wheelchair-accessible entrance and parking lot make it a welcoming space for all customers.