This business is generally solid, but some areas need improvement. Overall, the customer experience is positive, with a score of 4.2. However, the quality of service has some room for growth, scoring 3.1. On the other hand, the pricing is very competitive, earning a perfect score of 5.0. Innovativeness is also notable, with a score of 4.5.
The business seems to have a good reputation, with a 3.9-star rating from third-party sources. However, some customers have reported issues, including a customer who was charged twice for the same service and had to wait for an extended period to receive their mower back.
Some customers have praised the business for its excellent customer service, knowledgeable staff, and competitive pricing. They have also appreciated the wide selection of products and the ability to get repairs done quickly.
However, there are also some negative comments about the business, including issues with communication, dishonesty, and poor repair work. One customer reported that the business charged them for a service that was not done correctly, and another customer had to wait for an extended period to receive their mower back.
Despite these issues, the business seems to be making an effort to improve, with new ownership and service management in place. They have expressed a willingness to make things right and have asked customers to give them another chance.
Overall, this business has the potential to be excellent, but it needs to focus on improving its quality of service and addressing customer concerns. With some effort, it can become a top-rated business in its category.