This review is based on numerous customer feedbacks and third-party ratings. The salon, Grand Nail Spa, has a good overall rating, with most customers praising its high-quality services and friendly staff. However, some customers have experienced issues with the pricing, with a few reporting being overcharged or having prices changed unexpectedly.The salon's quality of service is generally high, with many customers raving about the work of their nail technicians, particularly Nelson and Kelly. The staff is friendly and accommodating, making customers feel welcome and cared for. The salon's cleanliness and organization are also notable, with many customers praising the tidy and well-maintained facility.Regarding pricing, some customers have reported feeling that the prices are too high, especially for gel polish or other services. However, the average rating for pricing is still relatively high, indicating that most customers feel that the prices are fair for the quality of service received.In terms of innovativeness, the salon is praised for its modern and welcoming atmosphere, with a wide range of nail art designs and colors available. The staff is always willing to listen to customers' ideas and preferences, and many customers appreciate the personalized attention they receive.Overall, Grand Nail Spa is a well-regarded nail salon with a strong reputation for quality service and a welcoming atmosphere. However, some customers may experience issues with pricing or have had negative experiences with specific staff members.One notable issue is that some customers have reported being overcharged or having prices changed unexpectedly, which may indicate a lack of clear communication or transparency in the pricing process. This issue is highlighted by the customer who reported being charged an extra $35 for gel polish, which was not disclosed at the initial consultation.Despite this issue, the overall rating for the salon remains high, and most customers are satisfied with the services they receive. However, it is essential for the salon to address this issue and ensure that customers are fully aware of any additional costs or fees before proceeding with services.