Tampa Bay
Gould’s Gutters LLC
60.44
60.44
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This business has its strong and weak sides. Although some customers have had excellent experiences with the company's services, particularly in terms of quality and professionalism, there are also some concerns about responsiveness and punctuality. One customer had a terrible experience with the company's ability to show up for scheduled jobs and felt that the owner was unprofessional. On the other hand, a few customers have praised the company's knowledge and efficiency in their work. The company seems to be going through some struggles, but they still manage to deliver good results in some cases. A customer reported that the owner was unapologetic and defensive when they received a negative review, which might indicate some issues with customer service.
Unfortunately, it seems like the company has had some issues with following through on their commitments, particularly when it comes to showing up for scheduled jobs. A customer reported that they had to wait several times for the company to show up, and eventually had to demand a refund. Another customer had a similar experience and reported that the company never returned their call.
However, some customers have had positive experiences with the company's services, particularly in terms of quality and professionalism. A customer praised the company's installer, Chris, for being thorough and professional in his work. Another customer reported that Chris was knowledgeable and efficient in his work, and that the company's pricing was reasonable.
It's worth noting that the company has some good ratings from third-party review sites, indicating that they may have some strengths in certain areas. However, the negative reviews and concerns about responsiveness and punctuality are a major concern.
One issue that stands out is the company's tendency to not follow through on their commitments, particularly when it comes to showing up for scheduled jobs. This has led to frustration and disappointment for several customers, and it's essential for the company to work on improving their reliability and responsiveness.
Overall, while the company has some strengths and some weaknesses, the concerns about responsiveness and punctuality are a significant issue that needs to be addressed.
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