Tampa Bay
Goosehead Insurance - Jordan Reyes
Insurance Agency
8.12
8.12
Overview
Visit ricky phillips, your local Goosehead Insurance Agent in Huntsville, Alabama
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Photos & videos
Photos & videos
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Overall
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This location offers a range of insurance services, including life insurance, property insurance, and flood insurance. The business is situated in a wheelchair-accessible building, which is convenient for customers with mobility issues. The business is open on weekdays from 8:30 am to 5:00 pm, which may not be ideal for customers who prefer to conduct business on weekends or evenings. There are multiple reviews from satisfied customers who praise the agents for their professionalism, responsiveness, and ability to find affordable insurance options. However, there are also some negative reviews from customers who experienced issues with customer service, responsiveness, and accuracy in their policies. Some customers report having to wait for extended periods to get in touch with their agents or to resolve issues. There are some instances where customers felt misled or taken advantage of by the agents, including increased premiums without notification. Overall, this location seems to have a good reputation, but there are some areas for improvement in terms of customer service and communication. To make a better experience for customers, the business could focus on improving its customer service, responsiveness, and accuracy in policy information. The staff should be more proactive in addressing customer concerns and providing clear, transparent information about policies and pricing. It's also essential to ensure that all agents are knowledgeable and professional in their interactions with customers. One major issue that stands out is the lack of follow-through on customer concerns and issues. Some customers have reported having to follow up multiple times to get their issues resolved, which can be frustrating and may damage the business's reputation.
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Hours
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Insurance Agencies
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