The business has a decent overall rating, but it seems that the quality of service is a concern. While the pricing is reasonable, there are issues with the quality of work being done. The innovativeness of the business is somewhat lacking, but it's not a major issue. One notable issue is the fact that the business has been accused of overcharging customers and not doing quality work, as seen in multiple reviews. Additionally, the business has had problems with keeping appointments and has a long wait time, which can be frustrating for customers. It seems that the business needs to improve its quality control and customer service to live up to its potential. Despite these issues, the business has some positive reviews and seems to have a good team of mechanics, such as Jimmy and Pat, who are knowledgeable and helpful. The business is also convenient with its online reservation system and variety of services offered, including oil changes, tire rotations, and brake repairs. However, the business needs to take steps to address the issues mentioned above to improve its overall rating and reputation.