The location seems to have its fair share of good and bad experiences. Some customers have reported being treated poorly by staff, while others have had excellent experiences with the team, including Scott, Naca, and others. Many customers have praised the shop's ability to get them back on the road quickly, and some have even gone out of their way to mention the excellent customer service they received. However, there have been some reports of issues with communication, long wait times, and even accusations of dishonesty.It appears that the shop's quality of service can be inconsistent, and some customers have reported being overcharged or not receiving the services they paid for. On the other hand, many customers have reported being happy with the work done on their vehicles and have praised the shop's ability to get them back on the road quickly.In terms of innovativeness, the shop seems to be using modern technology to their advantage, including online appointment booking and NFC mobile payments. However, some customers have reported feeling like the shop is more concerned with getting customers in the door than with providing excellent service.Overall, the shop seems to have a mixed reputation, with some customers having excellent experiences and others having poor ones. While some customers have praised the shop's customer service and quality of work, others have reported issues with communication and pricing.