Tampa Bay
Goldmark World Travel
24.26
24.26
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Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This business is a well-established travel agency in Bayonet Point City. Its travel arrangements are made effortlessly, and the staff is professional and accommodating. However, there have been some issues with responsiveness and follow-through on promises.Some clients have reported difficulties getting in touch with the agency, including one instance where a client was left a message saying that a response would be provided within 24 hours, but it never came. On the other hand, there have been many positive reviews praising the agency's helpfulness, efficiency, and commitment to excellence.It's worth noting that the agency's working hours are limited, with a fixed schedule on weekdays and no hours on weekends. The physical location is also wheelchair accessible, with a parking lot and entrance that cater to people with mobility issues.A significant issue has arisen for one client who was a veteran and had provided proof of eligibility for a $100 on-board credit. However, the agency failed to follow through on this, resulting in the client losing out on the credit. This incident has left a negative impression on the client and may raise concerns for others who value timely and accurate service.
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