Overall business at Gold Mine Jewelry & Watch Repair is good. The store is located at Building 2398, Grand Cypress Dr Drive, Suite 440, Lutz City, and is easily accessible with on-site parking available. The business is known for its friendliness towards the LGBTQ+ community.Customer service can be inconsistent, with some staff members being very helpful and knowledgeable, while others may be less than ideal. In one instance, a customer reported being treated rudely by a staff member, while in another, a customer praised the helpfulness of the staff.Pricing is one of the strong suits of Gold Mine, with many customers reporting that they receive great deals on high-quality jewelry. The store offers a wide range of products, including jewelry, watches, and repair services.In terms of innovativeness, the store seems to be keeping up with modern times, offering NFC mobile payments and having a wheelchair-accessible entrance and parking lot.One major issue that customers have reported is with the repair services. In several instances, customers have reported that their items were not repaired properly, or that the staff member handling the repair was not knowledgeable about the item.Another issue that has been reported is with customer communication. In several instances, customers have reported that they were not kept informed about the status of their repairs or purchases, leading to frustration and disappointment.The store's working hours are 10:00 AM to 8:00 PM, Monday through Thursday, and 10:00 AM to 9:00 PM on Friday and Saturday. They are closed on Sundays.Overall, Gold Mine Jewelry & Watch Repair is a good option for those looking for affordable, high-quality jewelry and repair services. However, customers should be aware of the potential issues with customer service and repair services.