The location is Going Home Cremations, a compassionate and professional service provider for cremation services. The overall experience is satisfactory, with an average rating of 4.2 out of 5. While the quality of service is somewhat lacking, with a rating of 3.1, the company excels in pricing, with a rating of 5.0. The innovativeness of their services is also noteworthy, with a rating of 4.5. However, the lack of transparency in their pricing and communication has been a point of contention for some customers.
The company has received numerous positive reviews for their compassionate and caring staff, particularly Faye, who has been praised for her kindness, empathy, and professionalism. Many customers have appreciated the convenience and flexibility of their services, including on-site services and free parking. However, some customers have expressed disappointment with the quality of service, citing issues with communication, paperwork, and the overall process.
One major issue that has been highlighted is the lack of transparency in their pricing and communication. Some customers have reported being quoted one price and then being charged a different amount, or being left with unanswered questions about the process. This lack of clarity and communication has led to frustration and disappointment for some customers.
Despite these issues, Going Home Cremations has a strong reputation for being a compassionate and professional service provider. Their staff is knowledgeable, caring, and dedicated to helping families through difficult times. The company's commitment to providing affordable and personalized services is also commendable. Overall, while there are areas for improvement, Going Home Cremations is a reputable and trustworthy service provider.