The business is a travel agency located in Sarasota City, offering exclusive tours to various destinations in Africa. The agency has a good reputation, with an overall rating of 4.4 out of 5. The quality of the services provided is also high, with a rating of 4.3 out of 5. The pricing is competitive, with a rating of 4.8 out of 5.One issue that has been reported by some customers is the inconsistency of the accommodations provided, with some reviewers mentioning that they had to change hotels due to poor quality. However, the agency has taken steps to address this issue by removing the problematic hotel from their portfolio.The agency's staff, including tour guides and drivers, are highly rated by customers, with many reviewers praising their knowledge, friendliness, and professionalism. The agency's communication and planning process is also well-organized, with many reviewers mentioning that they received clear instructions and support throughout their trip.The agency's website and social media presence are not explicitly mentioned in the provided information, but based on the reviews, it appears that they have a strong online presence and are active in engaging with their customers.Overall, the agency seems to be doing well in terms of customer satisfaction, with many reviewers praising their services and recommending them to others. However, it is essential to address the issue of inconsistent accommodations to ensure that customers receive a high-quality experience throughout their trip.