The business location seems to have a good overall reputation, with an average rating of 4.4 out of 5. However, there are some mixed reviews about the pricing, with some customers feeling that it's too high. On the other hand, the quality of the facility and services is generally praised by customers. The location is also LGBTQ+ friendly and has a wheelchair-accessible parking lot and entrance. One customer noted that the facility has a great customer service team, with staff like Corey, Melissa, and Karen being particularly helpful and knowledgeable. However, some customers have experienced issues with rate increases, broken gates, and difficulty in getting in touch with staff. The facility is generally clean and well-maintained, with some customers noting that the units are spacious and climate-controlled. Despite some minor issues, the business seems to have a strong reputation and is a good option for customers looking for a reliable storage facility.