Tampa Bay
Global Care Optometry
14.15
14.15
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
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This medical service location has its drawbacks. While some staff members are friendly and caring, there are issues with professionalism and customer service. Appointments can be canceled and rescheduled multiple times, and the office staff may not be well-trained. Additionally, the corporation's size can make it seem impersonal. On the other hand, some clients have had positive experiences with the optometrist and appreciated the thorough care they received. One client reported a disappointing interaction with a doctor who questioned their relationship with their child based on their race. Another client had trouble getting a refund for an overpaid exam, with the corporate office being unhelpful. To improve, the location could focus on ensuring all staff members are well-trained and provide excellent customer service. The office could also work on being more transparent about their policies and procedures to avoid misunderstandings.
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