Glass Water Systems Inc. has received numerous positive reviews from customers, praising their excellent service, competitive pricing, and high-quality products. The company offers a wide range of services, including water softening equipment, filtration systems, and water damage restoration. Customers have reported that the staff is knowledgeable, professional, and responsive to their needs. Many reviewers have mentioned that the company's owner, Matthew Glass, is particularly dedicated to customer satisfaction and goes above and beyond to resolve any issues that may arise. Some reviewers have noted that the company's prices are competitive with other providers in the area. The company's accessibility is also noteworthy, with a wheelchair-accessible parking lot and entrance. However, some reviewers have mentioned that the company's phone lines can be slow to respond, and one reviewer reported a miscommunication regarding the delivery of products.
Despite the excellent service and quality products, one issue stands out: miscommunication. This reviewer reported a mix-up with their order, which took nearly a month to resolve. The company's communication channels, including phone and email, were reportedly slow to respond or unresponsive at times. While this issue is concerning, it appears to be an isolated incident, and the company's overall reputation suggests a commitment to customer satisfaction and quality service. Overall, Glass Water Systems Inc. appears to be a reliable choice for water softening and filtration services, with a strong focus on customer satisfaction and high-quality products.