Gina Byrd CPA PA is a tax preparation service with a physical location in Kissimmee City. The office offers a range of services including tax preparation, bookkeeping, and financial services. Appointments are recommended, and the office has a wheelchair-accessible parking lot and entrance. The office hours are Monday to Friday from 9:00 AM to 5:00 PM.The clients who left reviews of the office had mixed experiences. Some clients praised the office staff, particularly Gina and Derrick, for being kind and attentive. They also appreciated the office's ability to quickly and accurately prepare tax returns. One client even mentioned that the office went above and beyond to help with a specific tax issue.However, other clients had negative experiences. Some clients reported difficulty getting in touch with the office, either by phone or email, and felt that their concerns were not being addressed in a timely manner. One client even reported being charged for services that were not rendered. Another client had trouble with the office's handling of a specific tax issue, which resulted in additional fees and penalties.There is a significant concern regarding the communication and the responsiveness of the staff. Several clients mentioned that they had trouble getting in touch with the office, either by phone or email, and felt that their concerns were not being addressed in a timely manner. This lack of communication and responsiveness can lead to a range of issues, including missed deadlines, additional fees, and penalties.Despite these concerns, the office has received some positive reviews, particularly regarding the staff's kindness and attention to detail. However, it is essential to note that the office's performance and communication have been inconsistent, which can make it challenging to rely on their services.Overall, the office has a good rating from third-party review platforms, but the mixed reviews from clients suggest that there may be some areas for improvement.