This business location has some clear issues that need to be addressed. The overall experience is subpar, with a score of 2.4 out of 5. The quality of services provided is also questionable, with a score of 2.5. It's clear that the clients have had a difficult time with the communication and professionalism of the staff. The pricing of services seems to be somewhat reasonable, but not exceptional, with a score of 3.0. However, this might be due to the fact that clients have had issues with billing and payment. It's concerning that clients have reported receiving unexpected bills and being sent to collections without proper communication.Unfortunately, there isn't enough information to assess the innovativeness of this business. However, given the overall experience and quality of services, it's unlikely that this business is innovating in a positive way. The staff's professionalism is a major concern, as evidenced by the multiple complaints about being hung up on and not being taken seriously. The language barrier also seems to be an issue, with one client reporting being told that the office doesn't speak Spanish. This lack of communication and respect for clients' needs is unacceptable.It's also worth noting that the business's co-branding with Gildar & Associates doesn't seem to be benefiting the location, given the overall negative experience of clients. Overall, this business needs to work on improving its communication, professionalism, and respect for clients' needs.