Overall, this garage door supplier provides reliable service, good quality, and competitive pricing. Their team of professionals, such as Kenny, are knowledgeable, friendly, and efficient in their work. They offer a wide range of services, from repairs to new installations, and are equipped to handle any garage door-related issue.
However, there is one notable exception, where a customer experienced poor service and a negative experience, which resulted in a 1-star review. This highlights the importance of proper customer service and communication, even in difficult situations.
The company's accessibility features, such as wheelchair-accessible parking and entrance, make it easier for customers with mobility issues to access their services. Their extended working hours, from 6am to 11pm, Monday through Sunday, also cater to customers with varying schedules.
The company's reliance on positive word-of-mouth and customer referrals is evident in the numerous reviews and recommendations from satisfied customers. This suggests that they prioritize building strong relationships with their customers and providing a high level of service.
It is worth noting that some customers have reported long wait times for service appointments, which may be a point of improvement for the company. However, overall, Genie of St. Pete seems to be a reliable and trustworthy option for garage door services.