Tampa Bay
Genesis Health Corporation, Grand Oak Circle, Tampa, FL
13.81
13.81
Overview
Heritage Center-West Virginia, a Genesis HealthCare facility located at 101 13th Street, Huntington, WV 25708, specializing in ShortStay care, LongTerm care, Memory Support, and .
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This location is a bit of a disappointment. The Heritage Center-West Virginia, a Genesis HealthCare facility, seems to struggle with delivering quality services. Despite having a convenient location and being wheelchair accessible, the place lacks the level of care that customers expect. The staffing issues are quite evident, as seen in the lack of communication and follow-through with clients.It appears that the services are not well-coordinated, leading to frustrating experiences for those in need. A customer shared their experience of flying in to be with their father after surgery, only to be left without any home healthcare support. The situation was exacerbated by the lack of communication and a general lack of care for the client's needs.The location is clearly not equipped to handle the demands of its clients, and the services are not up to par. The high rating in pricing is surprising, given the subpar quality of services. This location could use some serious improvement in terms of quality and innovativeness.A significant issue here is the lack of communication and follow-through with clients. Despite having a pre-approved plan in place, the client was left without any support or communication. This lack of care for the client's needs is unacceptable and needs to be addressed.
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