Tampa Bay
Gene Perez Body Repairs
Overview
Gene Perez Body Repairs has been providing Tampa Bay with luxury vehicle auto body service since 1970. Highly-trained technicians use the latest technology to restore your luxury vehicle.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Mechanic
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Overall
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Gene Perez Body Repairs has been a reliable choice for luxury vehicle auto body service since 1970. The business has a reputation for quality work, as evident from the numerous reviews praising their professionalism, communication, and attention to detail. The staff is knowledgeable and courteous, making customers feel valued and informed throughout the repair process.One of the standout features of Gene Perez Body Repairs is their commitment to quality work. Many customers have expressed satisfaction with the final product, saying it's difficult to tell the car was ever damaged. The team takes pride in their work, and it shows in the excellent finish and attention to detail.However, some customers have experienced delays in the repair process, which can be frustrating. In one instance, a customer's car was delayed for 39 working days, which was attributed to part availability and delivery times. This highlights the importance of clear communication and timely updates from the staff.Another area for improvement is customer service. A few customers have reported receiving the runaround or feeling ignored by staff members. While this is not a widespread issue, it's essential for the business to address these concerns to maintain a high level of customer satisfaction.Despite these minor issues, Gene Perez Body Repairs has a strong reputation for quality work, excellent communication, and a commitment to customer satisfaction. The business is well-established, and their dedication to excellence is evident in every review.The shop's ability to work with insurance companies and negotiate on behalf of customers is a significant advantage. This aspect of their service is particularly valuable for customers who may not be familiar with the process.Overall, Gene Perez Body Repairs is a reliable choice for those seeking high-quality auto body repairs. While there may be some minor issues with communication and delays, the business's commitment to quality work and customer satisfaction makes them a standout in the industry.One notable issue is the concern raised by a customer who felt that the staff was unresponsive and provided poor customer service. However, this appears to be an isolated incident, and the business has a strong reputation for excellent customer service overall.
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Hours
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Monday
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Categories
Automotive & Boat Service
Car Parts
Pets Service
Animal Hotels
Auto repair shop
Auto body shop
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