This location provides a great overall experience for customers, although it doesn't quite reach perfection. The quality of service is consistently high, with customers often praising the knowledgeable and friendly staff. Prices are also very competitive, making it an attractive option for those looking to save money on pest control services. One area for improvement is memory retention, as some customers have noted that staff may not recall previous conversations. Despite this, the owner's commitment to DIY customers and their expertise in helping people control pests themselves is truly remarkable. With a bit more attention to detail, this location could easily become a five-star destination.