Tampa Bay
Geek Squad
48.41
48.41
Overview
Visit your local Best Buy at 1940 N Perkins Rd in Stillwater, OK for electronics, computers, appliances, cell phones, video games & more new tech. In-store pickup & free shipping.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Batteries
Repair services
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Quality
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This business has a mixed reputation based on the feedback. Some customers had a positive experience, receiving excellent service from knowledgeable and patient representatives, such as Michael and Randy. They were helpful and went above and beyond to resolve issues.On the other hand, many customers had a negative experience, citing poor service, long wait times, and unhelpful representatives. Some were left feeling frustrated, disrespected, and even accused of theft. Several customers mentioned issues with responsiveness, quality, and professionalism.One common issue is the long wait times for appointments and phone calls. Customers have reported waiting for extended periods to speak with a representative or have their issues resolved. This has led to feelings of frustration and disappointment.The quality of service has also been a concern, with some customers receiving inaccurate diagnoses and subpar repairs. In some cases, representatives have been unwilling to assist or have been rude and dismissive.However, it's worth noting that a few customers have mentioned that the business has made efforts to improve, such as providing excellent service and being knowledgeable and patient.The business seems to be lacking in terms of innovativeness and pricing. There is no mention of any new or innovative services, and some customers have commented on the high prices of certain services.Overall, while some customers have had positive experiences, the majority of feedback suggests that the business needs to improve its service quality, responsiveness, and professionalism to meet customer expectations.
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