Gator Heating & Air is a decent choice for home aircon repair and HVAC services. They have a good response time, with some customers receiving same-day service, even on holidays. Technicians like Russell and Mike are professional, respectful, and knowledgeable, taking the time to explain issues and options to customers. However, there are some concerns about quality control and follow-up service. Some customers have reported issues with units not working properly after repair or installation, and communication breakdowns with the office staff. Pricing seems to be on the higher side, but some customers have reported fair prices for the services provided. Despite some issues, Gator Heating & Air has a loyal customer base and is a popular choice in the area. A main concern is that the company seems to be disorganized, with some customers experiencing difficulties in getting a hold of someone or resolving issues. This lack of organization can be frustrating and make it difficult to trust the company with critical repairs.