Tampa Bay
Gastroenterology Associates of Ocala
85.08
85.08
Overview
View our medical providers at the Summerfield/The Villages Office of Gastroenterology Associates, specializing in gastroenterology in Ocala, Florida.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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Pricing
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The business located at Building 1901, SE 18th Ave Avenue, Suite 400, Ocala City seems to have some issues with customer service. Many patients have reported difficulty in getting through to a live person on the phone, with some even being left on hold for extended periods of time. Once they finally get to speak with someone, many patients have expressed frustration with the lack of communication and follow-up from the office staff.One patient's experience was particularly concerning, as they had to wait four months to see Dr. Brown for a condition that was becoming chronic, only to be greeted with a comment about their paperwork and then told that they were sicker patients and that they had no solutions.Additionally, there have been several instances where patients have reported being dismissed or not taken seriously by the office staff, with some even being told that they would have to wait several weeks or even months to be seen.On the other hand, some patients have reported having positive experiences with the office staff, particularly with Dr. Stoner and his assistants, who have been described as kind, caring, and professional.Despite the mixed reviews, it's clear that the office has a long way to go in terms of improving its customer service and communication with patients. The office's policy of not answering calls or returning messages has been cited as a major issue, and it's clear that the office needs to work on addressing this problem in order to provide better care for its patients.In terms of the overall quality of care, it seems that some patients have had positive experiences with the doctors and medical staff, while others have been less satisfied. Some patients have reported feeling rushed or not being taken seriously, while others have praised the doctors for being kind, knowledgeable, and thorough.As for pricing, it seems that most patients have reported paying standard rates for medical services, with no major complaints about costs.Finally, in terms of innovativeness, it's worth noting that the office has implemented some modern features, such as NFC mobile payments and wheelchair accessibility. However, it's clear that the office has more to work on in terms of staying up-to-date with the latest medical technologies and innovations.
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