The reviewed business is a medical clinic providing gastroenterology services. From the feedbacks and reviews, it seems that patients generally appreciate the care and expertise of the doctors, particularly Dr. Awad and Dr. Chang. Many reviewers praise their doctors for being kind, patient, and knowledgeable. However, there are also concerns about the communication and follow-up services. Some patients experienced long wait times, were given incorrect information, or were not properly updated on their test results.The clinic's pricing seems to be reasonable, with one reviewer mentioning that they had to pay $350 for an MRI that they didn't need. This incident suggests that there might be some miscommunication or mismanagement within the clinic.The innovativeness of the clinic is not particularly highlighted in the reviews. However, it's worth noting that some reviewers felt that the clinic was not open to exploring alternative treatments or testing options.A major issue that arises from the reviews is the inconsistent communication and customer service. Some patients were treated rudely by the reception staff, while others were left waiting for long periods of time. Additionally, there are several instances where patients were given incorrect information or were not properly updated on their test results.Overall, the clinic seems to have a good reputation for its medical services, but there are significant concerns about its communication and customer service. To improve, the clinic should focus on providing better communication and follow-up services to its patients.Please note that this review is based on the provided feedbacks and might not reflect the full picture of the business.