The business operates out of a wheelchair-accessible location in Haines City City, providing a range of services including car, home, and life insurance. The team is described as kind, caring, and professional, with some reviewers mentioning that they offer Spanish translation services. However, others have reported poor customer service, rudeness, and a lack of responsiveness. One reviewer noted that the business has changed significantly over the years, citing Sherri's departure and the lack of helpfulness from the new team members. Overall, the location appears to be struggling with consistency and professionalism. Despite this, the prices are competitive, and some reviewers have praised the agents for their expertise and willingness to help. One issue that stands out is the inconsistent quality of service, with some reviewers experiencing excellent care and others feeling neglected or spoken to rudely.