The location of this certified public accountant and financial advisor is wheelchair accessible, making it easy for people with disabilities to visit. The working hours are standard, with Monday to Thursday being from 8:30 to 5:00 and Friday from 9:00 to 5:00. The phone number is available for inquiries and appointments are recommended.Some clients have reported a high level of responsiveness and helpfulness from the staff, with one reviewer mentioning that they were "incredibly responsive & helpful, not only at 'tax time' but throughout the year!" However, others have experienced issues with responsiveness, with one reviewer stating that they were "unresponsive, requiring several phone calls just to get a response".The pricing of the services is generally positive, with one reviewer mentioning that they were "charged a reasonable amount" for their services. However, another reviewer reported being charged an additional $795 for "terrible service".There have been reports of quality issues with some clients, with one reviewer stating that they experienced "a common experience" of poor communication and mistakes. However, others have reported receiving excellent service, with one reviewer mentioning that they received an "updated Schedule A" and had their taxes corrected.Innovativeness is a mixed aspect, as some reviewers have praised the firm's up-to-date knowledge and expertise, while others have reported being put on the back burner for months.One major issue that stands out is the lack of responsiveness and communication from the firm. Several reviewers have reported being unresponsive or unhelpful, which has led to frustration and even anger. This is a significant concern, as it suggests that the firm may not be prioritizing its clients' needs and experiences. It's worth noting that the firm has a strong online presence and a good reputation, but the issues mentioned by some reviewers are concerning and may impact the overall experience.