Forest Lawn Funeral Home & Memorial Gardens is a decent option for those in need of a cemetery. However, there are some significant concerns that should be addressed. The cemetery's quality is only average, with some reviewers expressing dissatisfaction with the upkeep and maintenance of grave sites. In particular, there were issues with buried headstones and unkept markers. Pricing is a major issue, with some reviewers feeling that the costs are excessive, especially considering the level of service provided. A $20,000 price tag for a funeral is deemed outrageous by some. On the other hand, the cemetery's innovativeness is commendable, with a focus on providing a peaceful and serene environment for those visiting loved ones. Unfortunately, the cemetery's customer service has been a major letdown for many. Reviewers have reported difficulty in getting in touch with staff, unreturned phone calls and emails, and a general lack of follow-through on promised services. This has led some to label the cemetery as a "con artist" and advise others to avoid it altogether. The exception to this seems to be the new management, who have been praised by some reviewers for their efforts to improve the cemetery's services and communication. However, more needs to be done to address the ongoing issues and restore trust with the community.