The store has a wide selection of items, including gifts, souvenirs, and merchandise related to Disney and Universal. The prices are very reasonable and competitive, which is a major advantage. However, some customers have mentioned that the quality of the items is not always the best, with some products feeling cheap or flimsy. The staff is generally friendly and helpful, although there have been some instances of them following customers around or being unfriendly. The store has a lot of potential for innovation, but it seems to be missing out on some opportunities to create a unique and memorable shopping experience. One major issue that has been reported is the cleanliness of the store, with some customers finding it to be unsanitary and unpleasant to shop in. This is a major concern and should be addressed by the management. Overall, the store is a good option for those looking for affordable souvenirs and gifts, but it needs to work on improving the quality of its products and maintaining a clean and welcoming environment.