This RV repair shop has had a mixed experience. While some customers have been satisfied with the quality of work and the prices, others have reported issues with the quality of repairs, professionalism, and even theft. One customer paid for a job that was never completed, and another had to rework a repair because it was not done correctly. There have been reports of dishonest behavior, with one customer alleging that the shop owner scratched their RV and threw their keys in the woods. On the other hand, some customers have praised the shop's knowledge, professionalism, and reasonable prices. However, the overall rating suggests that the shop has a long way to go to earn the trust of its customers. The lack of innovativeness is likely due to the negative reviews and complaints that have been filed against the shop. Despite the good reviews, the shop's reputation has been tarnished by the poor experiences of some customers. The shop's business model, which primarily services RV parks and avoids non-rural customers, may also limit its potential for growth and innovation.