The business has a solid reputation, with a high rating of 4.1 from third-party sources. The quality of service seems to be a mixed bag, with some reviewers mentioning excellent customer service and others reporting negative experiences. The pricing appears to be competitive, with many reviewers noting that they found good deals on used cars and rentals. However, the innovativeness of the business may be limited, as it appears to be a standard used car dealership and rental service. There is one major issue - poor customer service, with several reviewers mentioning rude and unprofessional behavior from some employees. This is a significant concern, as it can greatly impact the customer's experience and lead to negative reviews.