Tampa Bay
FYZICAL Therapy & Balance Centers - Lighthouse Point
17.52
17.52
Overview
Dry needling is an invasive procedure in which a solid filament needle is inserted into the skin and muscle directly at a myofascial trigger point. A myofascial trigger point consists of multiple
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
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Innovativeness
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The business location under review is a medical service facility offering physical therapy and balance services. The overall experience is satisfactory, with a score of 4.4 out of 5. The quality of service is excellent, with a score of 4.6, indicating a high level of professionalism and care from the therapists. However, the pricing is average, with a score of 4.5, suggesting that while it is not the most competitive, it is still reasonable for the services provided.The innovativeness of the facility is notable, with a score of 4.8, indicating that the staff is willing to adapt and try new approaches to help patients achieve their goals. The facility's use of advanced equipment and techniques, such as dry needling, is also a testament to its commitment to innovation.Overall, the facility appears to be well-run and dedicated to providing high-quality care to its patients. While there may be some areas for improvement, such as addressing client concerns and providing more competitive pricing, the facility's strengths outweigh its weaknesses.One issue that has been raised by a client is the front desk staff's treatment of patients who need to cancel appointments at the last minute. In this case, the client was charged a fee for cancelling, which they felt was unfair given their circumstances. However, it is worth noting that the facility has a policy in place for handling last-minute cancellations, and the owner has stated that he would have been willing to work with the client to waive the fee if they had contacted him directly.In terms of client feedback, the majority of reviewers have had positive experiences with the facility, praising the therapists' professionalism, knowledge, and care. Many reviewers have also noted the facility's friendly and welcoming atmosphere, which is created by the staff's attention to detail and commitment to making patients feel comfortable.However, one reviewer did note that the facility's policy on handling last-minute cancellations can be inflexible, and that the front desk staff may be too quick to charge fees in certain circumstances. This reviewer's experience highlights the importance of clear communication and empathy in handling customer service issues, and suggests that the facility may need to revisit its policy on handling last-minute cancellations.Overall, the facility appears to be well-run and dedicated to providing high-quality care to its patients. While there may be some areas for improvement, such as addressing client concerns and providing more competitive pricing, the facility's strengths outweigh its weaknesses.
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