The overall business score is 4.7, indicating a very high level of satisfaction among customers. The location appears to be well-established and popular, with a wide range of categories, including Tobacco shop, Restaurants & Catering, Bars, and Shopping.
The business offers a unique experience, with both indoor and outdoor seating areas, as well as a wide selection of cigars and drinks. The staff is described as friendly and knowledgeable, with many customers praising their ability to help with cigar selection and pair drinks with the perfect cigar.
One of the main issues that stands out is the inconsistent quality of service, with some customers receiving top-notch service and others feeling neglected or receiving incorrect information. This suggests that there may be some training or communication issues within the business.
In terms of pricing, the business seems to be competitively priced, with many customers noting that the prices are reasonable for the high-quality products and services offered.
Innovativeness is also an area where the business stands out, with a unique concept that combines a cigar lounge with a full bar and outdoor seating areas.
Overall, this business appears to be a great option for those looking for a unique and enjoyable experience, but may require some attention to consistency in service to reach its full potential.
Some of the amenities and features of the business include:
* Wi-Fi access
* Wheelchair accessible parking lot and entrance
* Credit card, debit card, and NFC mobile payment options
* Wide selection of cigars and drinks
* Outdoor seating areas
* Friendly and knowledgeable staff
However, some customers have noted that the business can be loud and overwhelming, particularly on weekends or during peak hours.
Despite these potential drawbacks, the business has received overwhelmingly positive reviews, with many customers praising the friendly staff, wide selection of products, and unique atmosphere.
It's worth noting that the business appears to be a small, independent operation, which may contribute to the inconsistent quality of service experienced by some customers. However, the overall score of 4.7 suggests that the business is still well-regarded by the majority of customers and is worth considering for those looking for a unique and enjoyable experience.